Think back to your early experiences, as a child, when your parents praised your efforts to draw a beautiful picture... Did their encouragement make you want to improve your drawing? The answer is likely yes, because such experiences are our first taste of recognition!
On a professional level, when we talk about recognition, we tend to think salary increase or promotion, right? But there are other ways to achieve the desired long-term effects!
Like any good recipe, recognition has key ingredients that have no real substitutes. According to Jean-Pierre Brun,* founder of the Chair in Occupational Health and Safety Management at Laval University, quality recognition is defined by three things:
I feel like drawing a parallel with my experience as a waiter to illustrate my view on monetary recognition. A few times, the customer left me a large tip without necessarily saying why. I was pleased when it happened but a couple of minutes later I’d forget about it. This type of recognition often has a short-term impact, especially when there is no feedback accompanying the gesture. There is a certain amount of satisfaction but it quickly fades. A positive comment on my good mood, my speed or my service, however – now THAT made my day, and even my week! That type of recognition has a long-term impact, particularly on self-esteem, but also on the feeling of being where you are supposed to be. I’ve always said that comments like that are what motivated me to excel at work!
I’d like to conclude by asking two questions:
* BRUN, J. (2018) Le Pouvoir de la reconnaissance au travail – 30 fiches pratiques pour motiver et améliorer la performance
Change management consultant