How often have I heard someone say: “We’ve talked about it a lot! The employees know about it!” You’ve announced sweeping changes at the annual meeting, sent out emails and posted on your website. Yet for some reason, you feel alone in your quest.
This vision of yours, this transformation, you’ve been dreaming about it for months, thought about it day and night. The transformation you are undertaking is complex, and you need your employees’ hands, heads and hearts.
You feel as though you’ve communicated it well. The employees listened to your ideas and seemed enthusiastic. And yet, you get the impression nothing is happening. But did you communicate to inform them, or to engage them?
For maximum confidence that your message is being heard, communicate it more often, in a variety of ways. Adapt the content of your message to your audience, and use different forms of messaging.
Instead of communicating to inform or engage people, communicate to foster their collaboration. Here are some tips:
If you opt for dialogue tinged with humility, transparency and authenticity, you will create a safe space.
For people to feel involved, they must have the impression that all opinions are valid, that it is totally okay not to understand, not to know, or to make mistakes.
Be open to what they have to say and the questions they ask, and give them time to go through the process, to evolve, to get to where you are at. The results might surprise you!